Important: To ensure a safe and secure gaming experience for our customers we may require verification documents before processing payouts from your account.
If you have deposited by credit card, please download and fill out the following credit card authorization form. Kindly submit this form with a copy of the Credit Card (front & back) listed on the Authorization Form.
get Faxback / Credit Card Authorization Form (pdf format)
get Faxback / Credit Card Authorization Form (word format)
For all withdrawals we require the following:
- A legible photocopy of a valid driver's license, passport, or other government issued ID.
- A copy of a utility bill for the address used to register with us.
Rest assured that we will keep this information strictly confidential.
Please email your scanned documentation to info@jackpotcapitalsupport.eu.
Customers will only have to send these documents once.