Jackpot Capital FAQs

Here at Jackpot Capital, we want to ensure that you'll find all the answers you might be looking for. So, we've collected the most frequently asked questions here.

If you think something needs to be added, let us know in the Chat, and we will be happy to adapt the questions.


How do I sign up at Jackpot Capital?
It's easy. Simply click on the signup button, and you'll be redirected to the signup form. Please follow the steps, enter the details you asked for, and you should be all set. 

I forgot my password …
Underneath the login field, you'll see 'Forgot Password.' Click on it, enter your username and email address, and follow the password reset steps sent to you via email. 

I forgot my username …
Underneath the login field, you'll see 'Forgot Password or Username.' Please click on the latter and enter your email address. Then, follow the steps sent to you via email.

I registered an account, but I can't login.
If you encounter any issues while logging in and the 'Forgot password or Username' option does not help, please contact our customer support team anytime! They are happy to assist you with your account.

How can I close my account?
Please get in touch with our customer support team if you ever feel like closing your account. Once we know the reason, we'll try to find a solution for you, even if it means closing your account for good.

How can I change personal information?
Whenever you need some account information updated, please contact us via chat or email and let us know the changes. You might be asked to confirm other details before we move forward with changing the requested data, but this is just a security matter.

How do I verify my email address?
When you sign up at Jackpot Capital, a welcome email will be sent to you as confirmation and as a test of whether your email address is valid. That's it.


What are playthrough requirements?
Playthrough requirements describe the total value of bets needed to be placed before the bonus is cleared out. Many also refer to them as rollover or wagering requirements. 

What is a deposit bonus?
A deposit bonus will be tied to your deposit upon redeeming the code. The bonus will be activated, and you will be granted extra cash or spins. There are deposit bonuses that will extend your gaming sessions with funds back on top of your deposit. In contrast, others will give you some free spins for the games, and others will provide you with a combined experience that enhances your chances of winning! Some also refer to this bonus type as 'match bonus.'

What is a no-deposit bonus?
A no-deposit bonus, often referred to as a free bonus, is, as the name indicates, for free and requires no deposit. From time to time, Jackpot Capital may offer free cash or free spin bonuses. We grant free time at the casino for new games or when players have been particularly unlucky on the slots. Just make sure to keep an eye on your e-mails.

Is there a maximum bet limit with an active bonus?
With an active bonus, you may only place wagers up to $10 per bet.

Does Jackpot Capital have a VIP program?
What is a Casino without a VIP Club? Right, not Jackpot Capital! In our VIP club, players enjoy personalized service, exclusive VIP bonuses, faster Comps, lower wager requirements, and more great stuff! Check out the VIP benefits for a total overview.

I have struggles redeeming a bonus code!
When you have issues redeeming a bonus code, you may double-check if you already have one active. If not, you may double-check to see if you've deposited the last free bonus and the one you want to redeem. If that's also not the issue, you may double-check the countries that are exempt from bonus redemption: Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Macedonia, Mauritius, Montenegro, Netherlands, Poland, Romania, Russia, Serbia, Sweden, and the United Kingdom.

Can I claim a Cashback?
Yes! Jackpot Capital offers a 25% Cashback on spent deposits without a bonus claimed. It is calculated on all real money deposits that have been busted without a bonus attached to them. Also, when you've won from a deposit, that one is excluded from the calculation. You can claim your cashback by contacting our support team. You can find more information at our cashback page.

What are Comp points?
Comp points are the abbreviation for Complimentary Points. Once you collect enough, you can convert them to instant cash.

How do I accumulate comp points, and how do I trade them in? 
You accumulate Comp points with every $10 spent on the games. Spend $10 in total, and you will get one Comp point. Reaching 100 Comp points qualifies you to convert it to a $1 cash credit. Of course, you can collect more and trade a bigger amount for higher cash. Spin the reels and get reward points in return! Glammas secret shared: if you are a VIP member, you collect Comp points in a faster ratio. 

Can I redeem multiple bonuses?
You may redeem one bonus at a time. Additionally, using more than one bonus without a deposit in between is prohibited.

Is there a welcome bonus at Jackpot Capital?
Our new members profit right away from signing up at this beautiful casino. With 100% (up to $100) + 100 free spins on the Achilles slots, players can get doubled money to spend on the slots. Simply redeem the coupon code JCWELCOME before your first deposit, and you will be all set.

Additionally, keep an eye on your email inbox. Fantastic bonuses will be sent your way there, and we are sure you are excited to see what they may be.

How do I activate a bonus?
To redeem a promotion, navigate to the cashier and click on 'Coupons.' Then, you should see a list of available promotions. Please note that you must redeem the desired code before initiating your deposit to activate a deposit bonus! 

Where do I see the remaining playthrough of my active bonus?
If you want to see the progress of your active bonus, click on your balance in the casino lobby. There, you will find the remaining playthrough.


What's the minimum deposit amount?
Credit cards: $45
Bitcoin: $25
Litecoin, Bitcoin Cash, Payz: $10
Lightning Bitcoin: $5

How can I initiate a deposit?
To initiate a deposit, navigate to the cashier section, select 'deposit,' and select the method you want to use. Follow the deposit steps on the screen, and you are all set.

Why is my deposit delayed?
Don't hesitate to contact us, and we will check what's up with your deposit. Please note that for Bitcoin Deposits, it might take up to 120 minutes for the transaction to be credited.

How can I deposit at Jackpot Capital?
To fund your Jackpot Capital Casino account, you may use Credit or Debit Cards, Payz, Cryptocurrencies, or Bitcoin Lightning.

How to deposit with a Credit or Debit Card?
Credit and debit cards are one of the most widely used deposit methods at online casino sites. Aside from being a secure and trusted transaction, credit and debit cards are a great option if you’re looking for a method where funds clear immediately so that you can hit the slots straight away.

Follow these simple steps to make your casino deposit using a credit or debit card.

Step 1: Click “Cashier” in the upper right corner of the Jackpot Capital homepage. A pop-up window will appear.
Step 2: Click the Deposit tab to view all available deposit methods. View, print or download the Authorization Agreement located in the “Credit and Debit Cards” section (first option).
Step 3: Select “Credit and Debit Cards” to make a deposit.
Step 4: Enter your card details and confirm the deposit amount in US Dollars. Click “Deposit to Account”. Your casino account will be immediately credited once the payment has been approved.

Credit Card Authorization Form: Please note that once you request your winnings, you will be required to complete ACCOUNT VERIFICATION / AUTHORIZATION FORM for each card used and send it to us via email before a payout can be processed.

Which credit cards can I use to make a deposit?
Feel free to use Visa, MasterCard, or Discover to make a deposit using credit or debit cards.

What cryptocurrencies are accepted at Jackpot Capital?
At Jackpot Capital, you can use Bitcoin, Bitcoin Cash, or Litecoin to make your crypto deposit.

How do I deposit with crypto?
Bitcoin is a cryptocurrency, a form of electronic cash. It is a decentralized digital currency without a central bank or single administrator that can be sent from user-to-user on the peer-to-peer Bitcoin network without the need for intermediaries.

Conveniently and securely add funds to your Jackpot Capital account using Bitcoin, the leading virtual currency. Bitcoins can be deposited from your Blockchain e-wallet straight to your Jackpot Capital account. Deposits clear instantly and there is a $25 minimum deposit amount.

Step 1: The first step, if you don't already have one, is to register for a Blockchain account and purchase Bitcoins from a Bitcoin ATM, e-wallet or local seller. Once you create your wallet, you will be given your own Bitcoin address that you can use to buy and sell.
Step 2:
Click “Cashier” in the upper right corner of the Jackpot Capital homepage. A pop-up window will appear.
Step 3: Click the Deposit tab to view all available deposit methods. Click “View More” located in each cryptocurrency section to find out more information.
Step 4: Select “Bitcoin BTC”, “Litecoin - LTC”, or “Bitcoin Cash - BCH” to make a deposit using your Blockchain e-wallet.
Step 5: Confirm the deposit amount in US Dollars and click “Next”. Scan the QR code or click “Pay with Bitcoin” / “Pay with Litecoin” to confirm the payment. Your casino account will be immediately credited once the payment has been approved.

Why is it, that my crypto deposits reach my account delayed?
The timing for crypto deposits depends on the system they are built on. You can speed up your deposit by paying a small fee, and the transaction will reach you almost instantly. If you want to avoid paying fees, it might take the transaction up to 120 minutes to reach your account. If, after 120 minutes, the deposit is still not on your account, please reach out to our customer service representatives. We are happy to inspect the deposit attempt.

How to deposit with Payz?
Payz is another popular e-wallet and one of the safest and easiest ways to transfer funds to your account.

Step 1: You need to register with Payz in order to make a deposit to your casino account. Once registered, your Payz account is ready to use. You can load your Payz account via Visa, Mastercard, Amex or JCB, as well as by International Bank Wire or Fast bank deposit option and EFT (Canada only).
Step 2: Once you have registered with Payz, complete the pay-in request form to load money from your Payz wallet onto your Jackpot Capital account. Your account will be credited immediately.


Which withdrawal methods do I have at Jackpot Capital?
You may withdraw your well-deserved winnings using Payz, bank wire transfer, or Bitcoin. For players from the States, we also offer check withdrawals.

How do I request a withdrawal?
Head to your cashier, select 'Withdraw' from the tabs and select the method by which you desire to withdraw your winnings. Follow the steps by entering the required information. Once the request is successful, you should see the withdrawal pending in your account.
How do I verify my account for a withdrawal?

To fully verify your account for a withdrawal, you have to prove your identity by sending in documents. The requested documents are a colored copy of a Government-issued photo ID back and front, proof of address, and, depending on the deposit method, additional proof. For tips and tricks and detailed information, you can check out our withdrawal authorization page, which includes illustrations for better understanding.

Why do I need to verify my account to cash out my winnings?
Account verification is crucial, as we want to ensure that the rightful winner and account holder receive the funds. It is another layer of security we provide our players.

Why is my withdrawal still pending?
Once the withdrawal request is made, we process it as fast as possible. Please bear with us as we work hard on all the payouts of lucky players, including yours.


Where do I see my deposits and withdrawal history?
To see your deposits and withdrawals listed, please click 'account history' in the lobby's burger menu. The account history provides an overview of the past 31 days at most.

Are my transactions secure?
Here at Jackpot Capital, we utilize a 128-bit SSL (Secure Sockets Layer) Digital Encryption to ensure the security and safety of your transactions. Major financial institutions do use the same.


How are the symbols on the games generated?
The symbols on the slots or the cards on the table games are revealed with an RNG (Random Number Generator). This ensures fairness, randomness, and a chance for everyone to win. This RNG is the highest in the industry and is tested regularly.

What casino games can I play at Jackpot Capital?
At Jackpot Capital, we have all the games you might be looking for. With SpinLogic being our games provider, you can play it all, from slots to table games. Or maybe your heart beats for specialty games or video poker.

Can I try my luck in Tournaments?
The tournaments at Jackpot Capital vary from free-roll tournaments to high-roller tournaments. You can win Cash Prizes when reaching the leaderboard or, from time to time, tickets for other tournaments.

How can I join tournaments?
Head to the casino lobby, select 'tournaments' from the navigation menu, go for a tournament alias, and then you are all set. Then, you should see the tournaments listed. To join one, open it, click on buy-in, confirm it, and then you will be ready to spin and play with luck.

What is a fixed Jackpot, and what is a progressive Jackpot?
A fixed Jackpot, usually available in the slot game itself, doesn't change. Many of our fantastic slots have minor, major, or grande jackpots. Nevertheless, all of them are fixed to a specific amount.

Now, to the progressive Jackpot. This one can change, and the winning amount is flexible and based on bets placed on the slot. Once won, the amount will return to the predetermined value, increasing again with bets placed on the slot. It is also worth noting that the progressive Jackpot is working on all casinos offering this slot. 


When is the support team available?
The support team is available 24/7 to answer your questions.

How can I reach the customer support team?
Feel free to contact customer support through Live Chat or email, or you can schedule a phone call. Contact us 24/7, and we'll be happy to assist you!


Can I download a casino app?
Jackpot Capital Casino is available to all players with the instant play option. This means you can enjoy the vivid games in your internet browser wherever you are—waiting for the bus or waiting for your coffee. Not a problem. You can always have a chance to win in the instant play, which is supported on all smart devices.

Which device offers the best casino experience?
The instant play is supported on all devices. It is possible to enjoy the games on a Google Chrome browser for smoothness beyond worlds, but in fact, every device works. 

I got disconnected while placing my bet. What now?
If you get disconnected while placing a wager, the casino lobby should bring you back where you have left off. 

Who is Glamma?
Glamma is the adorable, friendly Granny mascot who loves to support the players to win! She's seen everywhere and has some tips and tricks for you in her blog.

Where do I find more information about crypto and how to use it?
At Jackpot Capital, you'll find a 'Crypto Trivia.' By answering 'yes or no' questions, you will get the full information you need. Check out the 'Crypto Trivia' by clicking on 'Crypto' in the tabs at the top.